Contact
Email 13patrickyoung1313@gmail.com. Include your app version and the approximate time of the problem, but never send a password, Apple credential, payment information, or private clip.
Sign in with Apple
Shootr requires Sign in with Apple. If authorization fails, confirm you are online and signed into iCloud, then try again.
Restore or manage a subscription
Open Account in Shootr to restore purchases or open Apple's subscription settings. There is no free trial. Deleting your Shootr account does not cancel billing.
A clip will not upload
Use a 3-second to 2-minute MP4, MOV, or M4V clip no larger than 50 MiB. Shootr keeps an app-owned retry copy while an upload is incomplete. A paid, server-verified subscription is required to upload.
Offline access
Previously imported local clips remain available when possible. Cloud history, playback links, purchase verification, and uploads require a connection.
Delete your account
Open Account, choose Delete Account, and complete the fresh Apple confirmation. Shootr removes your account and private clips. Interrupted deletion is resumed safely the next time you open the app.